RETURNS

Our policy lasts for 14 days. If 14 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

To be eligible for a change of mind return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. This does not apply to defective products.

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (where applicable)

If you still haven't received your refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next step, contact your bank. It often takes some time before your refund is posted.

If you have followed all these steps and still have not received your refund, please contact us at hola@colageno.com.es

Sale items (where applicable)

Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

Changes (where applicable)

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an e-mail to hola@colagen.com.es and send the item to: Partida Garroferal 20A, 03792 Murla, Alicante , Spain.

Shipment

To return your product, you must send it to: Partida Garroferal 20A, 03792 Murla, Alicante, Spain.

Unless the product is defective, if you request a refund, the original shipping and return costs will be deducted from your refund.

Depending on where you live, the time it takes to collect the refunded product may vary.